Cherple® Help

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Cherple® is an open-access application powered by Globaltel Media, Inc.

The Cherple® service lets YOU carry on a two-way text chat conversation with any U.S. cell phone from any device on the Internet. And it is TOTALLY FREE to you!

Find it at www.cherple.com

 

Install PC Cherple® WIDGET

Step 1: Go to www.cherple.com to download the widget. In the “Get Cherple® for all your platforms” box, click on the PC icon.

Step 2: Click Save File and follow the prompts to download the application setup file to your computer.

Step 3: Run Cherple® file (from where the installation file was saved to). The Cherple® License screen will display. To proceed with the install, read the End User License Agreement and select Accept.

Step 4: Choose temporary files Destination Folder After accepting the License agreement, next specify a location on your computer where the Cherple® temporary setup files will be installed. These files will not be needed after the installation of the widget is complete. You may choose a different location from the default location by selecting Browse and specify a location, and select Install; otherwise, select Install. The Cherple® setup file will extract the files.

Step 5: Application Install confirmation window will verify that you want to install the widget. Select Install to continue.

Step 6: Application Install preferences window gives you the option to Add a freecut icon to the desktop, and Start the application after installation. If either choice is not desired, uncheck it. Another option is to change the default location of where the widget will be installed. To change the default Installation Location, click on the Folder icon and select the location. Select Continue.

The installation of the widget is complete.

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Un-install PC Cherple® WIDGET

The un-install of the widget can be accomplished by one of two ways:

PC operating system

OR

Cherple® uninstall

PC Operating System Un-install

Go to Start, Control Panel, Add Remove Programs, select Cherple® 1.9, Remove. For XP and later you do not need to reboot your PC.

Cherple® Un-install

Step 1: Run the Cherple® setup file Go to Install PC Cherple® WIDGET and do Step 1 thru Step 3 then return here.

Step 2: Choose temporary files Destination Folder After accepting the License agreement, next specify a location on your computer where the Cherple® temporary setup files will be installed. These files will not be needed after the installation of the widget is complete. You may choose a different location from the default location by selecting Browse and specify a location, and select Install;otherwise, select Install. The Cherple® setup file will extract the files.

If the Cherple® setup file already exists, you will see the following window. Select Yes to All to continue.

Step 3: Application Uninstall confirmation window will verify that you want to un-install the widget. Select Uninstall to continue.

Step 4: Uninstallation Completed Select Finish to close the window and the uninstallation of the widget is complete.

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Install MAC Cherple® WIDGET

Step 1: Go to www.cherple.com to download the widget. In the “Get Cherple® for all your platforms” box, click on the MAC icon.

Step 2: The DMG file will automatically download to the Downloads directory.

Step 3: Open the DMG file from the Downloads directory by double clicking on the filename. The Cherple® License screen will display. To proceed with the install read the End User License Agreement and click Agree.

Step 4: To install Cherple®, from the the Cherple folder displayed, double click on the Cherple icon.

Step 5: Application Install confirmation window will verify that you want to install the widget. Select Install to continue.

Step 6: Application Install preferences window gives you the option to change the default location. To change the default Installation Location, click on the Folder icon and select the location. Select Continue.

The installation of the widget is complete.

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Un-install MAC Cherple® WIDGET

Move Cherple directory to Trash.

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Using Cherple®

Step 1: Launch Cherple® Double click the Cherple® icon to start using.

While Cherple® is in the process of launching an animation screen is shown until Cherple® is loaded and ready to use.

Connection failure: If a connection failure occurs close the window and start Cherple® again. An error message would appear as shown below:

Connection success: If Cherple® loading and connection has been successful, the initial invite screen would be shown:

Step 2: Invite a mobile user once Cherple® has successfully loaded, enter the corresponding required input fields with valid data.

  • 1 From - Enter the name which represents you and that the mobile user can recognize. The length cannot exceed 8 characters.

    •  

  • 2 To - Enter the name of the mobile user you want to chat with. The length cannot exceed 8 characters.

    •  

  • 3 US Mobile # - Enter the name of the mobile user you want to chat with. The length cannot exceed 8 characters.

    •  

    Note: For US registered and located mobile cellular phones only. Standard text messaging charges apply to the mobile user. Only 7-bit ASCII characters are allowed.

  • 4 invite - Select this button to start the chat.

To cancel, close the window by clicking on the X in the upper right corner of the window.

Step 3: Agree Next the Agree page displays. Read the information on the screen. Click on the word links to the Cherple End User License Agreement, Privacy Policy, and Terms of Service to open new browser windows and display the information. Select agree to continue.

Cherple® will briefly display the special character message.

Step 4: Chat with mobile user – You are now ready to chat. Enter your message in the prompt area and select send.

Along with the first message you sent to the mobile user, Cherple® sends an auto generated message with OPTIN instructions. Once the mobile user has OPTedIN, they will receive another text confirming their OPTIN status. The messages on the mobile phone will appear as follows:

  • Robert invites you to chat. Reply Y or YES. See www.cherple.com for terms. Msg&Data rates may apply. Reply STOP or OPTOUT to stop
  • Per MMA requirements you are OPTED IN and will receive text messages. See www.cherple.com for terms of use. Msg&Data rates may apply.

Note: Until the mobile user accepts your invitation, they will not receive your messages.

After the mobile user indicates their acceptance to chat, the chat session can proceed and you will see their messages.

Step 5: Ending the Chat session – can occur in several ways:

After 30 minutes of inactivity, the chat session will end.

You can end the chat session by selecting the X Close in the upper right corner. The mobile user will then receive a message indicating that the session has ended. The messages on the mobile phone will appear as follows:

  • Cherple user has closed the session. No further messages will be delivered to the user.

The mobile user can send an OPTOUT message to end the chat session.

Note: If the mobile user ends the session by replying with STOP, they will not receive any more Cherple® messages from anyone until they OPTIN again by sending an email to support@globaltelmedia.com with OPTIN and their phone number on the subject line.

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Using Cherple® Upload Image

Note: The uploaded image sent will be deleted at the end of the chat session and will not be available afterwards. Only files of type .jpg, .jpeg, .gif, .png are allowed, and the file must be less than 100KB in size to be sent. The mobile phone user will NOT receive the file if these conditions are not met.

Step 1: Launch Cherple® refer to the section Using Cherple® to start a Cherple® session and do Step1 thru Step 3 then return here. Once you are on the chat screen, select upload image.

Step 2: Select file – The mobile user will receive a web link to the where the file has been uploaded. They will need to open a web browser to view the file that you sent to them. Choose the file you want to send and select Open.

You will see the Cherple® message indicating the location of the uploaded image and that the mobile user has been invited to chat.

Along with the first message about the image upload sent to the mobile user, Cherple® sends an auto generated message with OPTIN instructions. Once the mobile user has OPTedIN, they will receive another text confirming their OPTIN status. The messages on the mobile phone will appear as follows:

  • Robert invites you to chat. Reply Y or YES. See www.cherple.com for terms. Msg&Data rates may apply. Reply STOP or OPTOUT to stop
  • Per MMA requirements you are OPTED IN and will receive text messages. See www.cherple.com for terms of use. Msg&Data rates may apply.

Note: Until the mobile user accepts your invitation, they will not receive your messages.

If you move your mouse over the link in the Cherple® window, you can double click to open a new browser window to display the uploaded image.

After the mobile user indicates their acceptance to chat, the chat session can proceed and you will see their messages.

Step 3: Ending the Chat session – can occur in several ways:

After 30 minutes of inactivity, the chat session will end.

You can end the chat session by selecting the X Close in the upper right corner. The mobile user will then receive a message indicating that the session has ended. The messages on the mobile phone will appear as follows:

  • Cherple user has closed the session. No further messages will be delivered to the user.

The mobile user can send an OPTOUT message to end the chat session.

Note: If the mobile user ends the session by replying with STOP, they will not receive any more Cherple® messages from anyone until they OPTIN again by sending an email to support@globaltelmedia.com with OPTIN and their phone number on the subject line.

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Useful Tips on Connections and Other Issues

Session Expiry: After 30 minutes of inactivity, the chat session will end. You will need to start the widget again to initiate a new chat session.

Firewall issues: Users may encounter a problem with loading the widget where there are network related issues. Before starting the widget, make sure the firewall is disabled.

Note: While the network connection is being established, it may take up to 15 seconds for the connection to verify.

Connection failure: If a connection failure occurs close the window and start Cherple® again. Check to make sure that your Internet connection is operating properly. Cherple® requires a live Internet connection to operate. Cherple® will not operate properly behind a proxy server. If you or your ISP uses a proxy server, disable it or ask to have it disabled in order to use Cherple®. An error message would appear as shown below:

File upload file type and size: The uploaded image sent will be deleted at the end of the chat session and will not be available afterwards. Only files of type .jpg, .jpeg, .gif, .png are allowed, and the file must be less than 100KB in size to be sent. The mobile phone user will NOT receive the file if these conditions are not met. The mobile user will receive a web link to the where the file has been uploaded. They will need to open a web browser to view the file that you sent to them.

Clearing Cookies (web users): You may encounter a problem withthe widget loading in a web browser. In this case delete the web browser cookies and restart the widget.

Install/Upgrade Flash Player: If you see a blank window instead of the widget, install Flash Player 9.0 or above.

Cherple® says another instance is running: Cherple® is restricted to one chat session per computer at one time. In some circumstances the Cherple® user may encounter a warning that indicates too many instances of the application are running In some rare cases, a user may close a session and immediately begin a new session and receive this same error message. The application requires 2-3 seconds to clear an ended session, so a simple refresh should begin the new session normally.

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A Note About SPAM

Cherple® is very concerned about SPAM and abuse of the text messaging system (SMS) for unsolicited and unwanted communications. We are committed to your privacy and respect your right to only Cherple® with those you wish to. In order prevent abuse, Cherple® has some built-in safeguards to ensure you continue to have an enjoyable experience free from unwanted intrusion.

During the course of a Cherple® session, you may be asked to confirm or reconfirm that you are a legitimate human user by entering a piece or text or set of characters exactly as prompted by the Cherple® system.

Verification Message Enter the text shown then select send.

Similarly, the mobile user may be periodically prompted by Cherple® to re Opt In to continue a session.

Such requests help to ensure that you and the mobile user you are chatting with have an enjoyable and SPAM-free Cherple® experience.

For further help go to www.cherple.com

Mobile apps are available at www.cherple.com

If you have any questions, concerns or suggestions you may contact GTM at:

Globaltel Media, Inc.

4653 Carmel Mountain Road Suite 308-508

San Diego, CA 92130

Phone: 1-888-698-9773

Fax: 858-792-7987

or contact Cherple® support at support@globaltelmedia.com

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